ORM Executive

Brand reputation handling:

       Creating and implementing strategies for creating positive reputation for a brand

       Establish policies and procedures, systems and standards that will avoid any negative impacts on brands

       Constant monitoring of the brand in the digital space (Primarily social media)

       Addressing real-time negative and positive responses.

       Ensuring all complaints are tracked on social media and all consumer forum sites or discussion forums on internet

       Assign / Liaise with Customer Service team to get resolution for all the complaints/queries

       Use of forums and social media to seed positive content for better ORM

       Constant monitoring of competition brands and deriving learnings for the brand



       Provide timely crisis reports, identify trends & help strategic directions

       Analyze listening reports, share relevant insights, updating trackers

       Constantly measuring the effectiveness of strategies in place

       Preparing & managing multiple reports, working with excel formula & various other excel sheet components for accurate data



       Regular interaction with stakeholders

       Contribute to / validate campaign and creative discussions for the brand basis brief

       Co-ordinating with Internal teams to ensure timely delivery on monitoring reports, press release trackers

       Escalate to relevant stakeholders. Manage trackers, send reminders, close loop with stakeholders

       Initiate and lead conversations with internal and external stakeholders of the brand


Years of experience: 1

Location: Mumbai, Maharashtra




21n78e Creative Labs
A-201, Aurus Chambers, SS Amritwar Marg,
Behind Mahindra Towers, Worli
400018 Mumbai, Maharashtra

Neeraj Karkera: +91 98206 91840
Nikhil Shahane: +91 98198 74144


21n78e Creative Labs
6th Floor, Rider House,
Plot 136, Sector 44,
Gurugram, Haryana 122003

Sunny Dsouza: +91 80979 48125 / +91 88507 22437


21n78e Creative Labs
No. 251, Lakshmi Sharda Arcade, 2nd Floor,
17th Cross, 5th Main, 6th Sector,
HSR Layout, Bengaluru 560102

Don Bosco: +91 98804 44844